To be the insurance company of choice.
Phoenix Insurance aims to offer insurance services of the highest quality to its clients, by creating a unique innovative environment that will set it apart from its competitors.
This will be done by focusing on the provision of personalized, convenient and speedy service to clients, and by the use of computerized monitoring of all of its underwriting and claims payment processes, to enhance service delivery.
Our Insurance Advantage
At Phoenix Insurance, we have a deep understanding of the issues facing our customers. We believe in offering more than just insurance.
Our dedicated staff is committed to helping clients protect their assets by providing:
- Specialist insurance advice;
- Flexible underwriting, and
- Independent, on-site risk management inspections and expert advice.
We differentiate ourselves from all others by:
- Providing a delightful service experience for our clients and intermediaries, through a delightful customer service culture;
- Creating innovative, value-added products to meet the changing needs of today’s discerning customer, and
- Encouraging an organizational culture that fosters growth, and embraces diversity.
Our Corporate Objectives
Our objectives include:
- To settle and pay genuine claims within days, after all the required supporting documents have been submitted;
- To design innovative products to meet the needs of special segments of the insurance market, and
- To keep employees satisfied, in order to maintain an impeccable customer service quality.